Stride Status - Incident history

K12 Learning Canvas Beta is down

Thu, 9 Jul 2026 09:19:38 +0000

Type: Incident

Affected Components:

Jul 9, 09:19:38 GMT+0
Investigating - K12 Learning Canvas Beta is down at the moment. This incident was automatically created by Instatus monitoring..

K12.com is back up

Wed, 8 Jul 2026 06:47:33 +0000

Type: Incident

Affected Components:

Jul 8, 06:49:56 GMT+0
Resolved - K12.com is back up. This incident was automatically resolved by Instatus monitoring..

Jul 8, 06:47:33 GMT+0
Investigating - K12.com is down at the moment. This incident was automatically created by Instatus monitoring..

K12.com is back up

Wed, 1 Jul 2026 06:47:36 +0000

Type: Incident

Affected Components:

Jul 1, 06:49:42 GMT+0
Resolved - K12.com is back up. This incident was automatically resolved by Instatus monitoring..

Jul 1, 06:47:37 GMT+0
Investigating - K12.com is down at the moment. This incident was automatically created by Instatus monitoring..

K12 Learning Canvas Beta is back up

Tue, 23 Jun 2026 06:42:01 +0000

Type: Incident

Affected Components:

Jun 23, 06:42:01 GMT+0
Investigating - K12 Learning Canvas Beta is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 23, 06:43:59 GMT+0
Resolved - K12 Learning Canvas Beta is back up. This incident was automatically resolved by Instatus monitoring..

K12 Learning Canvas Beta is back up

Fri, 12 Jun 2026 19:07:19 +0000

Type: Incident

Affected Components:

Jun 12, 19:07:20 GMT+0
Investigating - K12 Learning Canvas Beta is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 12, 19:09:28 GMT+0
Resolved - K12 Learning Canvas Beta is back up. This incident was automatically resolved by Instatus monitoring..

K12 Learning Canvas Beta is back up

Fri, 12 Jun 2026 19:00:58 +0000

Type: Incident

Affected Components:

Jun 12, 19:00:58 GMT+0
Investigating - K12 Learning Canvas Beta is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 12, 19:05:06 GMT+0
Resolved - K12 Learning Canvas Beta is back up. This incident was automatically resolved by Instatus monitoring..

K12 Learning Canvas Beta is back up

Fri, 12 Jun 2026 18:48:39 +0000

Type: Incident

Affected Components:

Jun 12, 18:48:40 GMT+0
Investigating - K12 Learning Canvas Beta is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 12, 18:54:48 GMT+0
Resolved - K12 Learning Canvas Beta is back up. This incident was automatically resolved by Instatus monitoring..

K12 Learning Canvas Beta is back up

Fri, 12 Jun 2026 18:40:11 +0000

Type: Incident

Affected Components:

Jun 12, 18:40:12 GMT+0
Investigating - K12 Learning Canvas Beta is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 12, 18:42:22 GMT+0
Resolved - K12 Learning Canvas Beta is back up. This incident was automatically resolved by Instatus monitoring..

K12 Learning Canvas Beta is back up

Fri, 12 Jun 2026 16:46:51 +0000

Type: Incident

Affected Components:

Jun 12, 16:46:52 GMT+0
Investigating - K12 Learning Canvas Beta is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 12, 18:08:02 GMT+0
Resolved - K12 Learning Canvas Beta is back up. This incident was automatically resolved by Instatus monitoring..

K12 Learning Canvas Beta is back up

Fri, 12 Jun 2026 16:30:23 +0000

Type: Incident

Affected Components:

Jun 12, 16:30:24 GMT+0
Investigating - K12 Learning Canvas Beta is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 12, 16:40:33 GMT+0
Resolved - K12 Learning Canvas Beta is back up. This incident was automatically resolved by Instatus monitoring..

K12 Learning Canvas 2 is back up

Thu, 4 Jun 2026 12:53:06 +0000

Type: Incident

Affected Components:

Jun 4, 12:53:06 GMT+0
Investigating - K12 Learning Canvas 2 is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 4, 12:55:03 GMT+0
Resolved - K12 Learning Canvas 2 is back up. This incident was automatically resolved by Instatus monitoring..

K12 Learning Canvas 2 is back up

Thu, 4 Jun 2026 11:34:49 +0000

Type: Incident

Affected Components:

Jun 4, 11:34:49 GMT+0
Investigating - K12 Learning Canvas 2 is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 4, 11:36:43 GMT+0
Resolved - K12 Learning Canvas 2 is back up. This incident was automatically resolved by Instatus monitoring..

K12 Learning Canvas Beta is back up

Wed, 3 Jun 2026 01:34:46 +0000

Type: Incident

Affected Components:

Jun 3, 01:34:48 GMT+0
Investigating - K12 Learning Canvas Beta is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 3, 14:54:14 GMT+0
Resolved - K12 Learning Canvas Beta is back up. This incident was automatically resolved by Instatus monitoring..

K12 Learning Canvas 2 is back up

Fri, 22 May 2026 19:48:02 +0000

Type: Incident

Affected Components:

May 22, 20:00:10 GMT+0
Resolved - K12 Learning Canvas 2 is back up. This incident was automatically resolved by Instatus monitoring..

May 22, 19:48:03 GMT+0
Investigating - K12 Learning Canvas 2 is down at the moment. This incident was automatically created by Instatus monitoring..

Problem loading website

Fri, 22 May 2026 01:37:39 +0000

Type: Incident

Affected Components:

May 22, 01:37:39 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 22, 01:37:42 GMT+0
Resolved - We managed to resolve the incident.

K12 Instance 2 Down

Mon, 11 May 2026 18:06:23 +0000

Type: Incident

Affected Components:

May 13, 22:54:18 GMT+0
Resolved - This incident has been resolved..

May 13, 22:54:13 GMT+0
Monitoring - We are continuing to monitor for any further issues..

May 12, 00:05:30 GMT+0
Monitoring - Dear Students and Faculty, We are writing to inform you that the technical issue causing Canvas users to be redirected to the K12 AWS Splash page has been resolved. Our technical team worked directly with our cloud service providers to identify the root cause, which was linked to a configuration error in the single sign-on (SSO) routing. Access to the dashboard and all course materials has now been fully restored. If you are still experiencing issues: While the fix is live, your browser may still have the old redirection path saved. Please follow these steps to refresh your access: Clear your browser cache: This is the most effective way to remove the saved redirect. Hard Refresh: Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac) while on the login page. Check your URL: Ensure you are navigating directly to our institution's specific Canvas URL rather than using an old bookmark. These are the only official K12 Canvas Links https://learn.k12.com https://learn0.k12.com https://learn1.k12.com https://learn2.k12.com https://learn3.k12.com Next Steps We are monitoring the system closely to ensure stability throughout the day. If you continue to see the AWS Splash page after clearing your cache, please submit a ticket to the IT Help Desk with a screenshot of the page you are seeing. Thank you for your patience and persistence while we worked to get everyone back online. Best regards, The IT Support Team.

May 11, 23:59:10 GMT+0
Investigating - Contacting all Learning Coaches for the Students that have Issues with Canvas.

May 11, 23:34:53 GMT+0
Investigating - It's only down for certain users.. Contacting Instructure.

May 11, 18:45:46 GMT+0
Identified - Certain schools that use Instance 2 is down e.g K12 Private Academy..

May 11, 18:06:23 GMT+0
Investigating - When users use the K12 Instance 2 It redirects them to the AWS Splash Page..

Confirmed Security Incident

Sat, 9 May 2026 16:33:40 +0000

Type: Incident

Affected Components: , ,

May 9, 16:33:40 GMT+0
Resolved - Resolved - UPDATE - Canvas is fully operational, and we are not seeing any ongoing unauthorized activity. As a precaution, we recommend customers follow security best practices, including enforcing MFA on privileged accounts, reviewing admin access, and rotating API tokens or keys where applicable. This will be our final update via this status page for this incident. We will continue to provide updates as appropriate through other channels and are now communicating directly with impacted customers to provide organization-specific information and support..

May 12, 00:24:54 GMT+0
Resolved - ## To our Instructure community, I'll start where I should: with an apology. Over the past few days, many of you dealt with real disruption. Stress on your teams. Missed moments in the classroom. Questions you couldn't get answered. You deserved more consistent communication from us, and we didn't deliver it. I'm sorry for that. Here's what we know. This incident involved unauthorized access to part of our environment. The data fields involved include information like usernames, email addresses, course names, enrollment information and messages. Core learning data \(course content, submissions, credentials\) was not compromised. We're still validating all findings, but we want to be clear about what we understand was and wasn't affected. We also identified a vulnerability regarding support tickets in our Free for Teacher environment that was exploited. We temporarily disabled Free for Teacher while we complete a full security review. We know that's disruptive, and we didn't make that call lightly. But keeping the entire Canvas platform secure has to come first. Last week, we made a call to get the facts right before speaking publicly. That instinct isn't wrong, but we got the balance wrong. We focused on fact-finding and went quiet when you needed consistent updates. You've been clear about that, and it's fair feedback. We will change that moving forward. So here's what we're changing. We've launched a dedicated Incident Update page, a single place with what we know, what we're doing, and what's next. We'll post another update within 48 hours and we're working on delivering a summary of the forensics report; which we'll share as soon as it's ready. Two things you can count on right now: * Canvas by Instructure is fully operational and remains safe to use. Core learning data is not compromised. * We'll give you clear guidance if any action is required on your end. Right now, there's nothing you need to do. Keep reaching out to your Customer Success teams and through our Community channels. Your feedback is shaping how we respond. Rebuilding trust takes time. We're going to earn it back through consistent action and honest communication. We're in this for you and your community. Thank you for your patience and for everything you do for learners. _**Steve Daly CEO, Instructure**_ STATUS UPDATE 5/11/26 We know that concerns about the potential publication of data related to this incident remain top of mind for many customers. We understand how unsettling situations like this can be, and protecting our community remains our top priority. With that responsibility in mind, Instructure reached an agreement with the unauthorized actor involved in this incident. As part of that agreement: * The data was returned to us. * We received digital confirmation of data destruction \(shred logs\). * We have been informed that no Instructure customers will be extorted as a result of this incident, publicly or otherwise. * This agreement covers all impacted Instructure customers, and there is no need for individual customers to attempt to engage with the unauthorized actor. While there is never complete certainty when dealing with cyber criminals, we believe it was important to take every step within our control to give customers additional peace of mind, to the extent possible. We continue to work with expert vendors to support our forensic analysis, further harden our environment, and conduct a comprehensive review of the data involved. We will continue to provide updates as that work progresses. Please continue to reference [https://www.instructure.com/incident\_update](https://www.instructure.com/incident_update) for the latest information from us. What happened? On April 29, 2026, we detected unauthorized activity in Canvas. We immediately revoked the unauthorized party’s access, started an investigation, and engaged outside forensic experts. On May 7, 2026, we identified additional unauthorized activity tied to the same incident. The unauthorized actor made changes to the pages that appeared when some students and teachers were logged in through Canvas. Out of caution, we temporarily took Canvas offline into maintenance mode to contain the activity, investigate, and apply additional safeguards. We have since confirmed that the unauthorized actor carried out this activity by exploiting an issue related to our Free-For-Teacher accounts. This is the same issue that led to the unauthorized access the prior week. As a result, we have made the difficult decision to temporarily shut down Free-For-Teacher accounts. These accounts have been a core part of our platform, and we're committed to resolving the issues with these accounts. In the meantime, Canvas is fully back online and available for use. Has the incident been contained? Is Canvas safe to use? Yes. Canvas is fully back online and available for use. Our external forensic partner has reviewed the known indicators and found no evidence that the threat actor currently has access to the platform. We've identified the underlying issue tied to Free-For-Teacher accounts and temporarily shut those accounts down to remove the access path the actor used. We've also revoked privileged credentials and access tokens tied to affected systems, deployed additional platform protections, rotated internal keys, restricted token creation pathways, and added monitoring across our platforms. We will continue to monitor the situation closely..

Canvas Is Down 😭

Sat, 9 May 2026 16:19:07 +0000

Type: Incident

Affected Components:

May 11, 14:33:20 GMT+0
Resolved - **To Families:** We have an important update to share regarding the recent Canvas cybersecurity incident. Please read the message below from Instructure, the company that provides Canvas, for the latest information. For ongoing updates, visit \[[instructure.com/incident\_update](http://instructure.com/incident_update)\][instructure.com/incident\_update](http://instructure.com/incident_update). **Instructure provided the following status update on May 11, available at** [**www.instructure.com/incident\_update**](http://www.instructure.com/incident_update)**:** "We know that concerns about the potential publication of data related to this incident remain top of mind for many customers. We understand how unsettling situations like this can be, and protecting our community remains our top priority. With that responsibility in mind, Instructure reached an agreement with the unauthorized actor involved in this incident. As part of that agreement: * The data was returned to us. * We received digital confirmation of data destruction \(shred logs\). * We have been informed that no Instructure customers will be extorted as a result of this incident, publicly or otherwise. * This agreement covers all impacted Instructure customers, and there is no need for individual customers to attempt to engage with the unauthorized actor. While there is never complete certainty when dealing with cyber criminals, we believe it was important to take every step within our control to give customers additional peace of mind, to the extent possible. We continue to work with expert vendors to support our forensic analysis, further harden our environment, and conduct a comprehensive review of the data involved. We will continue to provide updates as that work progresses. Please continue to reference [https://www.instructure.com/incident\_update](https://www.instructure.com/incident_update) for the latest information from us.".

May 11, 14:31:36 GMT+0
Resolved - Canvas Fixed..

May 11, 14:31:24 GMT+0
Resolved - Fixing Canvas Instance 3 learn3.k12.com. It does not redirect to K12 Login..

May 11, 14:30:30 GMT+0
Resolved - Canvas should be back up! all Canvas Instances should be working.

May 10, 11:30:07 GMT+0
Resolved - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 10, 10:30:07 GMT+0
Resolved - Maintenance will begin as scheduled in 60 minutes..

May 9, 21:54:51 GMT+0
Resolved - We will be undergoing scheduled maintenance during this time..

May 9, 16:19:07 GMT+0
Resolved - Canvas is undergoing maintenance..

This is an example incident

Sat, 9 May 2026 16:11:57 +0000

Type: Incident

May 8, 16:27:57 GMT+0
Resolved - Empathize with those affected and let them know everything is operating as normal..

May 8, 16:17:57 GMT+0
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise..

May 8, 16:23:57 GMT+0
Identified - As you continue to work through the incident, update your customers frequently..

May 8, 16:53:57 GMT+0
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on..